In short
- We collect your email, your name, the plans you upload and what you type, so we can build your home and run your account.
- Your plans and typed instructions are sent to AI model providers to build the home, and we keep records of these runs to check and improve quality.
- A finished home has a share link that works by default; anyone with the link can see the walkthrough, the furnished plan and the photos you share, never your original plan.
- We use DataFast and Microsoft Clarity to understand visits, and Dodo Payments to take payments. We never see your card.
- You can delete any home yourself, and you can write to us to get a copy of your data or to delete your account.
Who we are#
Spatially is a service that turns a floor plan into a furnished 3D home. It is run by Cognio AI Tech Pvt Ltd, a company with its registered office in India. "Cognio Labs" is our studio name. We build Spatially in partnership with RJDL, an architecture and design practice. In this policy, "we" and "us" mean Cognio AI Tech Pvt Ltd.
Spatially has three addresses:
- www.spatially.pro, our website
- app.spatially.pro, the app where you sign in and make homes
- view.spatially.pro, which runs our service and shows shared walkthroughs
For anything about your data, write to hello@spatially.pro. This is also the address for complaints (see "Questions and complaints" below).
What we collect and why#
| What | Why we use it | Where it goes |
|---|---|---|
| Your email address | To sign you in, to know which account is yours, and to write to you about your account | Our database; Resend (to send sign-in links); Google (if you sign in with Google); Dodo Payments (when you buy); DataFast (after you sign in) |
| Your name | To address you and show it in your account | Our database; Dodo Payments (when you buy); DataFast and Microsoft Clarity (after you sign in) |
| Early access form: name, email, how you will use Spatially, an optional note, the page and button you used, and the country your request came from | To decide and give out free early-access homes | Our database |
| Floor plans you upload (PDF or image, up to 50 MB), and the prepared copy of the plan | To build your home | Our file store; AI model providers (the prepared image) |
| Project details you type: title, client name, site, architect, notes, and the optional brief (such as site address, areas, floors, budget and dates) | To build the home and label it | Our database; AI model providers (some of these, see below) |
| Change requests and instructions you type, and notes on photos | To make the changes you ask for | Our database and file store; AI model providers |
| What Spatially makes for you: renders, the furnished plan, the room reading, the furniture check, the 3D scene, photos and their edits, your saved furniture layout | To deliver the home to you | Our database and file store |
| Your corrections, ratings and comments on a home | To fix the home, and to measure and improve how well Spatially reads plans | Our database and our records of AI runs (Langfuse) |
| Your brand name and logo, if you add them | To show them on your walkthroughs | Our database and file store |
| Purchases: what you bought, credits, amount, currency, date, and the payment, customer and subscription references from Dodo Payments | To add credits, show your plan and keep accounts | Our database |
| Your credit balance and every change to it | To run credits fairly | Our database |
| Analytics: pages visited, where you came from, device and browser details, actions such as clicks and sign-ups, and session recordings on our website and app | To understand how people find and use Spatially, and to fix problems | DataFast; Microsoft Clarity |
| Technical data such as your IP address and browser, in server logs | To run, secure and fix the service | Cloudflare; Vercel |
We do not ask for passwords, and we never receive your card or bank details.
How AI is used on your plans#
To build a home, Spatially sends your plan to AI models. This means:
- What is sent. The prepared image of your plan, renders made from it, frames from your 3D walkthrough, and the text you give us: notes, change requests, room instructions, photo notes, and the project title, client, site and architect fields.
- Who receives it. We send these requests through OpenRouter, a service that passes them to the company that makes the model. Today these are Anthropic (Claude, to read plans), OpenAI (to draw renders) and Google (Gemini, for photoreal photos). For some homes our team may choose another model available through OpenRouter, such as OpenAI's GPT, Moonshot AI's Kimi or DeepSeek.
- Their rules. These companies handle the data under their own terms and privacy policies. Some of them are outside India.
- Our records. Every run is recorded step by step in Langfuse, the tool we use to trace AI runs. A record holds the images, the instructions sent, the model's answers, costs, and your account and project ids. Our team uses these records to find and fix mistakes.
- Learning from corrections. When you correct the rooms or the furniture, save a layout, or rate a home, we compare that with what the AI produced. We use these comparisons, and the runs themselves, to test and improve Spatially, including to tune the AI models that power it. We do not publish your plans or show them to other customers.
Sharing and your share link#
Your home's link. When a home is built, it gets a share link, such as view.spatially.pro/your-home. The link works by default. You can turn it off at any time with "Link is live" on the home's page; the link then stops working. Turn it on again and it works again.
What anyone with the link can see:
- the 3D walkthrough, which shows the layout and sizes of the home
- the furnished plan (the render)
- the photos you make, unless you turn sharing off for a photo
- the title of the home, and the client, site and architect if you entered them, on the walkthrough's welcome card
- your brand name and logo, if you added them
What is never shared, even when the link is live: your original upload and the prepared copy of your plan.
Share pages are marked "noindex", so search engines are asked not to list them. Anyone you send the link to can pass it on, so share it with care. Your brand logo can be opened by anyone who has its address.
Our team. A small number of Spatially administrators can open any home and its files. They do this to support you, fix problems and check quality.
Service providers. We share data with the companies below only to run Spatially. We do not sell your personal data.
| Provider | What they do for us |
|---|---|
| Cloudflare | Runs our service and stores our database and files |
| Vercel | Hosts our website and app |
| OpenRouter, and the AI model makers named above | Process plans, images and instructions to build homes |
| Langfuse | Holds the records of AI runs |
| Resend | Sends sign-in emails |
| Sign in with Google, if you choose it | |
| Dodo Payments | Takes payments and runs subscriptions |
| DataFast | Website and app analytics |
| Microsoft Clarity | Session recordings and heatmaps |
Legal reasons. We may share data if the law requires it, or to protect our users, the public or ourselves from harm or fraud.
If the business changes. If Spatially is sold or merged, your data may pass to the new owner, and we will require them to respect this policy.
Cookies and analytics#
We use a few cookies. The ones our own code sets or reads are:
| Cookie | What it is for | How long it lasts |
|---|---|---|
sp_session | Keeps you signed in. It holds a random code; we store only a scrambled (hashed) copy of it. | 30 days, or until you sign out |
sp_oauth | Used only while you sign in with Google, to link Google's reply to your browser | 10 minutes |
datafast_visitor_id and datafast_session_id | Set by DataFast to recognise a visitor and a visit across our website and app | Set by DataFast |
DataFast counts visits, where they came from, and steps such as signing up, creating a home and starting a checkout. It loads through our own web address. When you buy, we pass your DataFast visitor id to Dodo Payments so DataFast can tell us which page or campaign led to the sale. After you sign in, the app tells DataFast your account id, name, email and role.
Microsoft Clarity records how pages are used, including mouse movements, clicks and scrolling, and makes heatmaps. It sets its own cookies. After you sign in, the app tells Clarity your account id and your name or email. Clarity's recordings can include what is shown on the page.
DataFast and Clarity load on our website and in the app. They do not load on shared walkthrough pages. On our website and on shared walkthroughs, we also count visits by AI crawlers (such as search and chatbot bots) and report them to DataFast; this does not include people.
The app also saves a few settings in your browser, such as your currency and units. These stay on your device.
You can block or delete cookies in your browser settings. If you block our sign-in cookie, you cannot stay signed in.
Payments#
Dodo Payments sells Spatially to you as the merchant of record. You pay on Dodo's own checkout page. Dodo collects your card or payment details and adds tax. We send Dodo your email, your name, your account id and the plan you chose. We keep only the details listed in the table above, never your card number.
You change your card, see invoices and cancel a plan on Dodo's customer page, which you open from your account. Dodo's own privacy policy applies to what you give them.
Where your data is stored#
Our service runs on Cloudflare, and our website and app on Vercel. These providers, and the others listed above, run servers in many countries, including the United States. So your data is stored and processed outside India. We use only providers we need to run Spatially.
How long we keep data#
- Your account is kept while it is open.
- A home is kept until you delete it. When you delete a home, we delete its files and its record straight away, and its share link stops working. Another style of a home is a separate home; delete it separately.
- Records of AI runs in Langfuse, and records of what each AI call cost, are kept after a home is deleted. You can ask us to delete the run records for your homes.
- Purchase records are kept as long as we need them for accounts and tax.
- Backups and logs. Copies in our providers' backups and technical logs can remain for a limited time after deletion, until they are overwritten.
If you ask us to delete your account or other data, we will do it within 30 days, except what the law requires us to keep.
Your choices and rights#
Wherever you live, you can ask us to:
- see the personal data we hold about you, and get a copy
- correct data that is wrong or out of date (you can also change your name in the app)
- delete your data. You can delete homes and photos yourself in the app. To delete your whole account, write to us; there is no button for this yet.
- withdraw consent for something you agreed to. Withdrawing does not undo what was done before. Some things, like sending your plan to AI models, are needed to build a home, so we cannot build homes without them.
- name someone to act for you if you die or cannot act yourself
- complain (see below)
Write to hello@spatially.pro from the email on your account. We may ask you to confirm it is you. We will reply within 30 days.
These rights follow India's Digital Personal Data Protection Act, 2023. If you are in the European Union, the United Kingdom or a US state with a privacy law, you may have similar or extra rights under your local law, and we will honour requests made under it.
Children#
Spatially is not meant for anyone under 18, and we do not knowingly collect data from children. If you believe a child has given us data, write to us and we will delete it.
How we keep data safe#
- There are no passwords to steal. You sign in with Google or with a one-time email link.
- A sign-in link works once and expires after 15 minutes. We store only a scrambled (hashed) copy of each link and each session.
- Your private files are checked on every request: only you and our administrators can open them, apart from what you choose to share.
- Payment details go straight to Dodo Payments and never reach us.
- Our service is reached over encrypted connections (HTTPS).
No system is perfectly safe. If a breach affects your data, we will tell you and the authorities as the law requires.
Changes to this policy#
We may update this policy as Spatially changes. We will change the date at the top. If a change matters, such as a new use of your data, we will tell you by email or in the app before it takes effect.
Questions and complaints#
Write to hello@spatially.pro. This address reaches the person responsible for handling questions and complaints about personal data at Spatially. We will acknowledge your message and try to resolve it within 30 days.
If you are in India and not satisfied with our answer, you can complain to the Data Protection Board of India. If you are in the EU or the UK, you can complain to your local data protection authority.